Understanding your prescription
How do I obtain my prescription?
Every Optician must by law, under the Opticians Act 1989, provide you withyour prescription. You are under no obligation to purchase your spectacles from where your eye test was conducted
What if I am unsure of my prescription format?
You can download our prescription order form and fax/post it to us
What if I enter my prescription information incorrectly
Orders are processed rapidly for fast, efficient professional service to our customers of Hotspex Direct. Please contact us immediately if any errors have been made and will be strive to resolve them. We ask you to thoroughly check your prescription and shipping information before submitting your order.
Do I need to send a copy of my prescription to Hotspex Direct?
You must have a current up-to-date prescription within 2 years or in relation to a recall date. I f you feel more comfortable sending us a copy for us to check then please do so
I have been prescribed prisms, can they be supplied?
A prism is used to correct a 'squint' due to muscle imbalance and indicates attention needed. If you have a prism in your prescription copy kindly contact us and we will assist further, for a small additional fee